Terms of service
Cavars Terms of Service
Welcome to Cavars! We’re thrilled to illuminate your spaces with our melamine lighting. These terms ensure clarity and trust—because your satisfaction is our brightest priority. 🌟
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1. Our Promises to You
① Quality Assurance
Every Cavars melamine lamp undergoes 3-stage quality checks and comes with a 12-month warranty against material or craftsmanship defects (excludes accidental damage or misuse).
② Transparent Shopping
- Prices include protective packaging fees; taxes are displayed clearly at checkout.
- Secure payments via PayPal, Visa, Mastercard with encryption.
③ Responsive Support
Email us at [ntrade001@outlook.com](mailto:ntrade001@outlook.com) for assistance. We reply within 12 business hours (urgent requests? Add “[Priority]” to your subject line!).
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2. Ordering & Delivery
① Order Confirmation
You’ll receive an order summary via email. Review details carefully—contact us immediately if adjustments are needed.
② Shipping
- Tracking numbers are provided within 1–3 business days.
- Delivery delays? We’ll proactively notify you and offer solutions.
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3. Returns & Warranty
① 30-Day Returns
Unhappy with your purchase? Request a return within **30 days** if:
- The item is unused, in original packaging (no scratches/damage to melamine surfaces).
- Proof of purchase is provided.
*Full details: [Link to Return Policy]*
② EU Customers’ Rights
Under EU law, you may cancel orders within **14 days** of delivery for a full refund.
③ Warranty Claims
Contact us with photos/video of the issue. We’ll repair, replace, or refund—*your choice*.
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4. Privacy & Security
① Data Protection
We collect only essential information (e.g., order details) and never share it with third parties.
② GDPR Compliance
Customers: Your data rights are fully respected. Learn more in our [Privacy Policy].
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5. Fair Use & Responsibility
- Product Modifications: Altering electrical components voids the warranty.
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6. Need Help?
Reach us at ntrade001@outlook.com 📧
Weekdays: 9 AM–5 PM (GMT+8) | Response time: <12 hours
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Why Choose Cavars?
We blend artistry with integrity. By purchasing from us, you support sustainable craftsmanship and timeless design. Thank you for trusting Cavars to brighten your world!
✨ Updated: [Insert Date] | Subject to occasional improvements—check back for updates.✨