Refund policy
30-day worry-free return
You can apply for a return within 30 days after signing for the product, subject to the following conditions:
- The product is in brand new condition, without scratches, deformation or signs of use;
- Comes with complete original packaging (anti-collision foam/complete accessories in the box);
- Provide order number or purchase receipt.
Return process
1. Initiate an application: reply to return by email
- Contact customer service email: info@cavars.com
Indicate the order number and problem description (with photos as priority).
2. Safe return: Use the original packaging for reinforcement, it is recommended to keep the logistics order number
- Return address: 2 Lei Yue Mun Road, RM.517 NEW CITY CENTRE, 2 LEIYUE MUN ROAD, KWUN TONGHONG KONG, Kwun Tong, Kowloon Hong Kong SAR
- Note: Products returned without customer service authorization will be rejected.
3. Refund processing: The original payment path will be returned within 3-5 working days after acceptance.
- Shipping fee deduction: For returns without quality issues, the postage will be deducted from the refund.
Immediate response: Quality problem solution
If you encounter the following situations, please take a video of the outer packaging and the product when signing for it, and contact us within 24 hours:
- Damage/deformation caused by transportation
- Missing parts or wrong model
- Product function abnormality
We will resend it free of charge or give priority to refund.
Non-returnable scope
- Customized lighting (such as customized colors, patterns, etc.)
- Man-made damage (burning, chemical corrosion, scratches, etc.)
Special rights for EU users
According to the EU Consumer Rights Directive, you enjoy:
- 14 days of unconditional return and exchange period (starting from the date of signing for it)
- Full refund including standard shipping (return voucher within the EU is required)
- The return address will be assigned to the EU warehouse first to save time.
Exchange suggestions
It is recommended to return the product first and then order a new product to ensure the inventory timeliness. If an urgent exchange is required, the customer service can provide the "return logistics order number" and arrange the shipment in advance.
Questions and inquiries
Email to info@cavars.com, we promise to reply with a solution within 12 hours.